We at Huku Balance stand by our boards 100%, however, we are aware that there may be a rare occasion where you may have an issue with your board.
Here are some guidelines which will help you understand what the warranty covers before you email us.
1. Coverage and Assurance: Huku Balance ("the Company") proudly extends a lifetime warranty to original purchasers ("Customers") of its products ("Products"). This warranty embraces manufacturing defects and workmanship intricacies, assuring unwavering quality throughout the Customer's ownership journey.
2. Warranty Activation: For activation of this lifetime warranty, Customers are encouraged to promptly register their Products on the official Huku Balance website within 30 days of purchase. Registration entails providing accurate contact details alongside valid proof of purchase.
3. Warranty Advantages: In the framework of this lifetime warranty, the Company is vested with the discretion to rectify or replace Products encountering manufacturing defects or workmanship anomalies. This covers constituents, craftsmanship, and utilitarian features.
4. Warranty Scope: Regrettably, this warranty doesn't encompass damages emanating from misuse, improper handling, neglect, unauthorised alterations, accidents, or regular wear and tear. Any non-compliance with prescribed Product care instructions invalidates the warranty.
5. Proof of Acquisition: To validate the warranty, Customers are required to retain the initial proof of purchase (receipt or order confirmation) indicating purchase date and ownership particulars. This warranty exclusively benefits the original purchaser and isn't transferable.
6. Warranty Procedure: Should a warranty claim arise, Customers are to liaise with Huku Balance customer service via established communication channels on the Company's website. The Company might necessitate photographic evidence, descriptive insights, or return of the defected Product to evaluate the claim.
7. Warranty Solution: Upon authentication of the warranty claim, the Company will exercise its discretion to rectify or replace the defective Product with an equivalent substitute. In scenarios where the exact Product is unavailable, the Company will proffer a comparable alternative.
8. Shipping Considerations: Customers bear responsibility for all shipping expenses associated with dispatching the Product to the Company for examination, repair, or replacement. The Company will cover return shipping charges for fixed or replaced Products.
9. Limitation of Accountability: This lifetime warranty represents the sole and pre-eminent recourse available to Customers. The Company shall not be held accountable for any indirect, circumstantial, special, or resultant damages linked to Product usage or its incapacitation.
10. Legal Framework: These stipulations and regulations are governed by and construed in harmony with the legislation of the jurisdiction wherein the Customer resides.
11. Warranty Adaptations: Huku Balance retains the prerogative to modify, suspend, or terminate the lifetime warranty scheme, and concurrently update these terms and conditions, without prior notification.
By successfully registering the Product and continuing its usage, Customers duly acknowledge their comprehension and concurrence with these terms and conditions, in consonance with Huku Balance's warranty policy.
If your situation is not described in the above list, or you believe you have an exceptional case, send your claim to firstname.lastname@example.org along with photos.
Our return address is:Huku Balance,